Why Select Crisp? Open Source Live Chat Software For Website
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right choice for your business and startup too. You will understand how to compare live talks and that metrics could be important for you too. Open Source Live Chat Software For Website
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics that are significant for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity and the pricing appears to outperform the advantage. Our choice was clear at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for greater plans this is common), also here the price scaling was interesting. All live chats we attempted had this feature, a few at higher price tagsothers combined with a poorly implemented search feature, therefore the background wasn’t accessible. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake once. We can’t limit on the contacts we make because we really want to make contact with them all. Unlimited contacts was what we were searching for (in a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They think the identical way we do in Storyblokwe do not want to restrict the user to the use of the system (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same website for more than 30 seconds”. Those triggers are a good way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in most options we analyzed and largely available in the first paid program.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content based on some metrics those live talks offer. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we want to send certain mails to specific target groups and again: we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Intriguing, it’s something that you can control. You could choose one accounts for the entire group (which is cheap with the majority of solutions), or you might go for a single seat for each team member. Since we want to get this personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We have started to compare the very first paid plan against most of the high tier plans to see how the cost scales . The highest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was excellent for analyzing. Open Source Live Chat Software For Website
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our resources – so we concentrated on how they work and perform together with Slack. We analyzed some of these and many are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one station to answer to your users employing a simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the customers. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we compared the lower tier programs and feature together with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the expensive”end” and those feature we did not need but might have to pay for. We are glad to state we believe we got the very best match for us, maybe it will fit as well for you. We saw the list of 8 aspects above is all you want to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We might have had exactly the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all clients who are looking for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you’ve got a question or want to tell us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Open Source Live Chat Software For Website