Summary Open Source Live Chat Software
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their logo and green background immediately made me feel calm. Well played, JivoChat! Open Source Live Chat Software
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is that I could see how many measures are still left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox section, accessible from the program’s sidebar — there territory all the incoming requests from the clients. Then, we have a section Chats, where you are able to view your existing conversations. It looks like this:
When chatting with your Customers you can immediately check their data — this handy little attribute is placed on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we have site visitors department, telling us about each of the people on our website.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to see exactly what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the small pop up on the perfect bottom, asking if they wish to chat, quick answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You have only two strategies: one is very basic and another one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Open Source Live Chat Software
A Wonderful addition that they Offer is what they call a Callback feature. What it really does is that people could leave you their number and you can call them back at your first convenience. On their website they’re saying:”Chat is suitable for accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to change between the apps to reply. All messages from social networks look directly in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
In case that’s not enough, They are throwing an API for programmers, which is the entire documentation programmers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the industry only for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also supply reports that track the quality of your customer services.
In terms of the Plan, The entire site looks really nice and I may also say that UX doesn’t lack in that section. There’s 1 thing that confused me when I had been on the main site I clicked on the conversation window three days, before I realized that I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I needed something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who are searching for a basic live chat option, it actually does come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I think They will be scaling and providing other plans using a wider range of attributes To meet their future customers. Open Source Live Chat Software