Why choose Crisp? Open Source Live Chat Software Php
In this article I’ll cover our Experience with Crisp, why we switched, and the way it is possible to make the right choice for your company and startup too. You will know how to compare live talks and that metrics could be important for you also. Open Source Live Chat Software Php
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to a”all in one company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the benefit. Our decision was clear at that moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans this is common), here the cost scaling was interesting. All live chats we tried had this attribute, a few at higher price tags, others together with a badly implemented search feature, therefore the background was not available. Together with Crisp, the unlimited history is already available with their first paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake once. We can not restrict on the contacts we create because we actually want to earn contact with all of them. Unlimited contacts was what we were looking for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – which is enormous! They believe the same way we do at Storyblok, we do not wish to limit the user to the usage of this system (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those causes are a good method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all solutions we tested and mainly available in the very first paid program.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should be able to send relevant content according to some metrics those live chats provide. To be honest, we’re not sending many mails, because we also hate spam on the side. So we like to send certain emails to specific target groups and again: we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The agent seats is rather Interesting, it’s something that you can control. You could choose 1 account for the whole group (which can be cheap with most options ), or you might go for one seat for every team member. Since we want to get that personal approach to our customers the idea of using one account for the entire team was dropped immediately. We have started to compare the first paid plan against the majority of the high tier plans to observe the way the price scales . The greatest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found their highest package has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was great for analyzing. Open Source Live Chat Software Php
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our tools – so we focused on how they operate and perform together with Slack. We analyzed some of these and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users using a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the clients. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower tier programs and feature together with the highest tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those attribute we did not need but would have to cover. We are pleased to state we think we have the very best match for us, maybe it will fit as nicely for you. We found that the list of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We could have had the same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we would and do recommend it to all clients who are searching for a live discussion themselves. We’ve updated to the Crisp endless plan a while ago, and are glad that we made that choice. If you have a query or want to inform us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Open Source Live Chat Software Php