Why Select Crisp? Open Source Live Chat Software Reviews
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the perfect choice for your company and startup as well. You may know how to compare live chats and which metrics could be important for you also. Open Source Live Chat Software Reviews
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their attention from a live chat to an”all in one business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we are looking for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our choice was apparent at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we attempted had that feature, some at higher price tagsothers combined with a badly implemented search feature, and so the background was not available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake already once. We can not restrict on the contacts we create because we really want to make contact with them all. Endless contacts was what we were looking for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They think the same way we do in Storyblok, we do not want to limit the consumer to the usage of this system (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we analyzed and mainly available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should be able to send pertinent content according to some metrics people live chats provide. In all honesty, we are not sending many emails, because we hate spam on our side. So we want to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker seats is kinda Intriguing, it’s something you can control. You could choose 1 account for the whole group (which is cheap with the majority of solutions), or you could go for one seat for every team member. Since we like to get this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We’ve started to compare the first paid plan contrary to most of the high tier programs to see how the cost scales again. The greatest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest package has unlimited agents chairs included. Also, their free strategy allowed 2 representatives, which was excellent for testing. Open Source Live Chat Software Reviews
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we concentrated on how they work and function with Slack. We analyzed some of these and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users using a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your customers. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower grade plans and feature with the maximum tier programs, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”end” and those feature we did not need but would need to pay for. We are pleased to state we believe we have the very best match for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you want to find your best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We could have had exactly the same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all of customers that are looking for a live discussion themselves. We have upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you have a question or want to tell us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us with Crisp! Open Source Live Chat Software Reviews