Introduction Open Source Live Chat Solution
There is no motive live chat shouldn’t be easy. Open Source Live Chat Solution
It is all about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet stores offer you a much too intimidating interface with tools which are overkill for this type of basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that aids small businesses provide instant answers and convert more prospects.
You’re not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it quite simple to communicate with customers who want answers quickly.
So let us take a deeper look to the live chat platform to know who it is ideal for and which of those features are most impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their site. Its attributes include unlimited agents, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s normally favorable evaluations. We also shared its accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the app is simple to set up and navigate because of its user-friendly interface. They also like how the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they were able to persuade customers to commit to a buy within moments of communicating through the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He explained that this makes it hard to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you can track your traffic. For example, if you’re sitting on the Chat backend you have the capability to see which users are surfing your site in real-time. So if somebody is considering a pair of shoes that you sell on your site, you know exactly what to start speaking about, and you even have the tools for creating canned responses for certain parts of your website. Open Source Live Chat Solution
The obvious beginning to this review is the true chat interface. Does it feel usable for both novices and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your site before, the representative on the backend sees all the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the talks come in real-time), but it also allows you to view previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting so that customers know when you are online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box looks like prior to, during and after the dialog. Feel free to modify around colours, set triggers for as soon as the chat box pops open and then configure the forms that you want people to fill out before talking to you.
You have the chance to go with the default stylings (which is fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d love to handle live chats while on the go. By way of example, if you have to leave the office but still want to provide the best support on the market, you won’t need to fret about it with a mobile app.
Pretty much all of the features you would find on the regular dashboard are all carried over to the cellular programs. You have settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who’s on your site in real time. Your customer service is constantly handled, as it works like texting from your cell phone.
The reporting is one of the strongest parts of Chat, because it not only gives you the functionality for exporting accounts, but it provides amazing graphs and vision for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll find for live chat. By way of instance, a blog is provided for reading about updates and tips, while the Guides page is full of advice about the best way best to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page gives you an notion about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also offer email support in-app and on the website for many plans. Open Source Live Chat Solution
Pure Chat does not have a free trial. But you don’t want one at all, because the provider delivers a solid free plan you can continue to work with for as long as you would like. The paid plans are reasonably priced as well, and the monthly obligations bring along a broad set of characteristics you don’t get together with the free package.
Let us Look at what programs you can choose from:
Free — For $0 you get support for one user, one site, unlimited chats each month, a one day discussion history and native mobile programs.
Starter — For $20 a month you receive support for two users, two websites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the former plan and service for five users, three websites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the previous plan and support for ten users, five websites, an infinite chat history and the capacity to remove the Chat branding.
We like the Free plan for people just testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that can help you keep expenses down. In this report, we discuss with you some responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t pleased with their services. Read the following instructions to learn the cancelation terms along with other details.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to clients’ inquiries from anywhere.
When choosing a live chat program, it’s essential that the program integrates with other applications your business is now using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and small operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for businesses with large aid groups. Open Source Live Chat Solution