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Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Open Telegram
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is I could see how many measures are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox section, accessible from the program’s sidebar — there land all the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to see your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their information this handy little attribute is put on the correct and it is useful when targeting your clients’ needs. What is more, below we have website visitors section, informing us about all the folks on our website.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see exactly what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they want to chat, fast reply or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You’ve only two strategies: one is quite basic and the other one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Open Telegram
A nice addition that they Provide is what they call a Callback feature. What it does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You may easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as a broker, Jivo will not make you change between the programs to reply. All messages from social networks look directly in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on cellular, they will definitely find it very convenient.
In case that is not sufficient, They are throwing an API for developers, that’s the entire documentation programmers can use if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that monitor the quality of your customer service.
Concerning the design, The entire website looks very nice and that I may even say that UX doesn’t lack in that department. There is 1 thing which confused me when I had been on the main site I clicked on the chat window three times, until I realized that I want to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are looking for a basic live chat solution, it actually does come for a fair price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they are really good in what they offer, and I believe They’ll be scaling and supplying other programs with a wider range of features To meet their future clients. Open Telegram