Introduction Opencart Admin Template
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Opencart Admin Template
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up process is that I could see how many steps are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox section, accessible from the app’s sidebar — there land each the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can see your current conversations. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little attribute is put on the right and it is useful when targeting your customers’ needs. What’s more, below we’ve site visitors section, informing us about all of the people on our website.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they wish to chat, quick answer or dismiss (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it is not very scalable. You have only two plans: one is quite basic and the other one may not be enough if you are working with partnerships businesses. But, as always, it all depends on your needs. Opencart Admin Template
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in touch with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t make you change between the apps to reply. All messages from social networks look directly in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on cellular, they will definitely find it very convenient.
If that is not sufficient, They are throwing an API for programmers, which is the whole documentation developers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the industry only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which track the quality of your customer services.
In terms of the Plan, The whole site looks very nice and I can even say that UX doesn’t lack in that department. There’s one thing which confused me when I was on the main websiteI clicked on the chat window three days, before I understood that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For companies who’re searching for a standard live chat solution, it truly will come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I think They will be scaling and supplying different programs using a wider selection of features To satisfy their future clients. Opencart Admin Template