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Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Opencart Admin Theme Free Download
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is that I could see just how many measures are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox section, accessible from the app’s sidebar — there land all of the incoming requests from your clients. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their data this convenient little feature is placed on the right and it’s useful when targeting your customers’ needs. What is more, below we’ve site visitors section, informing us about each the people on our website.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they want to chat, quick answer or ignore (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You’ve just two strategies: one is very basic and another one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Opencart Admin Theme Free Download
A nice addition that they Provide is that which they call a Callback attribute. What it really does is that people can leave you their amount and you can call them back at your first convenience. On their site they are stating:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right to their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the apps to answer. All messages out of social networks look directly in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
If that’s not enough, They are throwing an API for developers, which is the entire documentation developers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which monitor the quality of your customer service.
Concerning the design, The entire site looks very nice and that I may also say that UX doesn’t lack in that section. There is one thing that confused me when I was on the primary websiteI clicked on the conversation window three times, before I realized I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re looking for a standard live chat option, it actually will come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I think They will be scaling and providing different programs with a larger range of features To meet their future customers. Opencart Admin Theme Free Download