Overview Opencart Email Template
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Opencart Email Template
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox section, available in the program’s sidebar — there territory each of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can view your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their data this convenient little attribute is placed on the correct and it is useful when targeting your clients’ needs. What’s more, below we have website visitors department, informing us about each of the people on our site.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they want to chat, fast answer or dismiss (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You have just two strategies: one is very basic and the other one may not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Opencart Email Template
A nice addition that they Provide is that which they call a Callback feature. What it does is that people could leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to switch between the programs to answer. All messages from social networks look right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on mobile, they will surely find it rather convenient.
If that’s not enough, They’re throwing an API for programmers, that’s the entire documentation programmers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the market just for 4 years — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports which monitor the level of your customer services.
Concerning the design, The whole site looks really nice and that I may even say that UX does not lack in that department. There is one thing which confused me when I was on the main website, I clicked on the chat window three days, before I realized that I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re searching for a basic live chat option, it truly does come for a fair price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I believe They will be scaling and providing different plans using a larger range of attributes To meet their future customers. Opencart Email Template