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Let’s Begin with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Opencart Google Analytics
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are still left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There’s the Inbox section, available in the app’s sidebar — there land all the incoming requests from your clients. Then, we have a section Chats, where you can view your existing conversations. It looks like this:
When chatting with your Clients you can immediately check their data this convenient little attribute is placed on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we’ve site visitors department, telling us about each of the folks on our website.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user writers to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, quick reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You’ve just two plans: one is very basic and another one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Opencart Google Analytics
A Wonderful addition that they Offer is that which they call a Callback feature. What it really does is that visitors could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You can easily get back in touch with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as a broker, Jivo will not make you change between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or cellular app.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on mobile, they will surely find it very convenient.
If that’s not enough, They are throwing an API for programmers, that’s the entire documentation programmers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry just for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that monitor the quality of your customer service.
In terms of the design, The whole website looks very nice and I can also say that UX doesn’t lack in that department. There’s one thing that confused me when I was on the primary website, I clicked on the chat window three times, before I understood I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For companies who are searching for a basic live chat solution, it truly does come for a reasonable price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they offer, and I think They’ll be scaling and supplying other plans using a larger selection of features To satisfy their future clients. Opencart Google Analytics