Introduction Opencart Live Chat
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Opencart Live Chat
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up procedure is that I could see just how many measures are still left. Following is a quick preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox section, available from the app’s sidebar — there land each of the incoming requests from your customers. Then, we have a section Chats, where you are able to see your existing conversations. It looks like this:
When chatting with your Customers you can quickly check their information this convenient little attribute is placed on the right and it’s useful when targeting your customers’ needs. What’s more, below we have website visitors section, telling us about each of the folks on our site.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they want to chat, fast reply or ignore (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You’ve just two strategies: one is very basic and another one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Opencart Live Chat
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you switch between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop or cellular app.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your clients are spending a great deal of time searching through your store on cellular, they will definitely find it rather convenient.
If that’s not sufficient, They’re throwing an API for developers, which is the whole documentation programmers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also supply reports that track the level of your customer services.
In terms of the Plan, The entire website looks very nice and I may even say that UX doesn’t lack in that department. There is one thing that confused me though: when I was on the main website, I clicked on the conversation window three times, before I understood that I need to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who’re looking for a basic live chat option, it truly will come for a fair price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they offer, and I believe They will be scaling and providing other plans using a larger range of features To meet their future customers. Opencart Live Chat