Overview Opencart Live Chat Module
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of the tool, and having live chat available on your own site is a procedure which can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Opencart Live Chat Module
The Live chat program itself is much more involved than your normal client. You will be able to see each of those visitors which are on your website at any given time, as well as their IP address, their own referral origin, their regional time, working system and much more. While some of the information is going to be much more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You’re attracted to a website that looks a little old fashioned. It looks like it’s full of advertisements, except it is just a website edition of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps that you ought to take, like customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s logo. You can also put in your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your Site’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions involving agents. The other representative can follow the situation and reply within seconds. It is useful when an agent doesn’t have the knowledge to solve the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Opencart Live Chat Module
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole site. The picture on the home page is a Stock picture which provides you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character here might have no impact on customer service on your website, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your ideal option or each the plans. They offer 3 plans — little business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information provides you an insight into what customers are searching for. You have tons of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the program, you might find there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (outside of additional operators) can be retrieved with this free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of their supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and support that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide at the end of the free period whether you would like to keep from there. Opencart Live Chat Module