Intro Opencart Live Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party client. There are many customizable aspects of this tool, and having live chat which can be found on your website is a process which may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Opencart Live Chat
The Live chat program is a great deal more involved than your average client. You’ll have the ability to observe each of those visitors which are on your site at any given time, in addition to their IP address, their own referral source, their local time, working system and much more. While some of this info will be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a website that seems somewhat old fashioned. It seems like it’s full of ads, except it is only a website version of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps that you should take, like customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. You can also add your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your Site’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions between representatives. The other representative can follow the case and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to solve the instance. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Opencart Live Chat
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole website. The picture on the main page is a Stock picture which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of character here might have no impact on customer support on your site, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is your ideal alternative or each the plans. They offer 3 plans — little business with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information gives you an insight in what customers are searching for. You’ve got a lot of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the application, you may find there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” form of billing and support that’s provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion is to give this program a download, check it out for 30 days, and choose in the end of the free period whether you would like to continue from that point. Opencart Live Chat