Summary Opencart Site
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! Opencart Site
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is I could see just how many measures are still left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox part, available in the app’s sidebar — there land all of the incoming requests from the clients. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their data this convenient little feature is placed on the correct and it is invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors department, informing us about each the people on our website.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to see exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they want to chat, quick answer or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to five agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client service.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You’ve just two strategies: one is quite basic and the other one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Opencart Site
A nice addition that they Offer is that which they call a Callback feature. What it does is that people can leave you their number and you can call them back at your first convenience. On their site they’re saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available on chat. You may easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not make you change between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on cellular, they will definitely find it rather convenient.
If that is not enough, They’re throwing an API for programmers, that’s the whole documentation programmers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market only for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that track the quality of your customer service.
Concerning the Plan, The entire site looks really nice and that I may also say that UX does not lack in that section. There’s 1 thing that confused me when I had been on the primary website, I clicked on the conversation window three times, until I understood that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I needed something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who’re searching for a standard live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they provide, and I believe They’ll be scaling and supplying different programs using a wider range of features To satisfy their future customers. Opencart Site