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Let’s start with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Opencart Template Tutorial
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up process is that I could see how many measures are still left. Following is a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There’s the Inbox section, accessible from the program’s sidebar — there land each the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to view your current discussions. It looks like this:
When conversing with your Customers you can quickly check their information this handy little attribute is placed on the right and it’s useful when targeting your clients’ needs. What is more, below we’ve site visitors department, informing us about each the people on our website.
Speaking of traffic Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they wish to chat, fast reply or ignore (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is very basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Opencart Template Tutorial
A nice addition that they Offer is what they call a Callback feature. What it does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You can easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the apps to answer. All messages out of social networks appear directly in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your store on cellular, they will surely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for programmers, which is the entire documentation developers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the industry only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that track the level of your customer services.
Concerning the design, The entire site looks very nice and I may also say that UX does not lack in that department. There is one thing that confused me when I was on the main site , I clicked on the conversation window three times, until I realized that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that if I wanted something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re looking for a standard live chat option, it truly does come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they provide, and I believe They will be scaling and providing other programs using a larger range of attributes To satisfy their future customers. Opencart Template Tutorial