Intro Optimum Chat Support
There is no motive live chat should not be easy. Optimum Chat Support
It’s all about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface with tools which are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small businesses provide instant replies and convert more prospects.
You are not likely to locate anything mad with this particular tool, but that’s the glory of it. The pricing is simple. The features are easy, and the overall interface makes it quite simple to communicate with customers who need answers quickly.
So let us have a deeper look to the live chat system to understand who it is best for and which of those attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it’s generally positive ratings. We also shared its accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the program is easy to setup and navigate due to its user friendly interface. They also like the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated they were in a position to convince customers to commit to a purchase within minutes of communicating through the app. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Useful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out with notifications. He clarified that this makes it difficult to keep agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you can track your visitors. For example, if you’re sitting on the Chat backend you’ve got the ability to view which users are browsing your site in real-time. So if somebody is considering a pair of shoes that you sell on your website, you understand exactly what to begin speaking about, and you even have the instruments for creating canned answers for certain parts of your website. Optimum Chat Support
The obvious start to this particular review is the true chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by showing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees all the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the chats arrive in real-time), but it also lets you view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re offered for chatting so that clients know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box appears like before, during and after the dialog. Don’t hesitate to change about colours, set triggers for as soon as the chat box pops open and then configure the types that you want individuals to fill out before speaking to you.
You’ve got the opportunity to decide on the default stylings (which can be nice,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to manage live chats while on the move. For instance, if you have to leave the office but still wish to give the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are taken over to the mobile programs. You have settings for actually executing the chats, along with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your site in real-time. Your customer support is continually managed, since it works just like texting from the phone.
The reporting is just one of the strongest sections of Chat, because it not only provides you the performance for exporting reports, but it supplies amazing graphs and vision for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. By way of example, a blog is provided for reading about updates and tips, while the Guides page is filled with information on how best to sell online, how to manage rude customers, the way to get more live chats and more.
The FAQ page offers you a good notion of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email service in-app and on the web site for many programs. Optimum Chat Support
Pure Chat does not have a free trial. However, you don’t need one at all, since the company delivers a solid free plan you can continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of features that you don’t get with the free bundle.
Let’s Look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 site, unlimited chats per month, per 1 day chat history and native cellular programs.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats each month, per 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the previous plan and support for five customers, three websites and 90 days of discussion history.
Growth — For $100 a month you receive everything out of the previous plan and service for ten consumers, five websites, an unlimited chat history and the capacity to remove the Pure Chat branding.
We enjoy the Free plan for people just testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this guide to find out more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may help you keep expenses down. In this article, we discuss with you some answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that are not satisfied with their services. Read the following instructions to learn the cancelation terms and other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
When choosing a live chat software, it’s important that the software integrates with other applications your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and tiny operations with just a few goods and one rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for companies with big support groups. Optimum Chat Support