Introduction Orange Chat Operator
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of this tool, and using live chat which can be found on your own site is a procedure that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Orange Chat Operator
The Live chat app itself is much more involved than your average customer. You’ll have the ability to see each of those visitors which are on your website at any given time, as well as their own IP address, their referral origin, their regional time, operating system and a whole lot more. While some of the information will be much more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You are brought to a site which looks a little old fashioned. It looks like it is full of advertisements, but it’s just a site edition of ProvideSupport. If you won’t let this bother you too much, you may read the next steps that you should take, such as customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Site’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats involving representatives. The other agent can follow-up the case and reply within seconds. It is helpful when an agent does not have the knowledge to solve the case. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Orange Chat Operator
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole website. The picture on the home page is a Stock picture which gives you the belief that everything there does not have any personality as well. The movie tutorial I saw felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of character might have no effect on customer service on your site, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is your ideal alternative or all of the plans. They offer 3 plans — little company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info provides you an insight in what clients are looking for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the application, you may discover there what you want to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (outside of additional operators) can be retrieved with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and service that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to give this app a download, check it out for 30 days, and choose at the end of the free period whether you would like to continue from there. Orange Chat Operator