Why Select Crisp? Origin Status Offline
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the right choice for your business and startup as well. You will understand how to compare live talks and that metrics could be significant for you too. Origin Status Offline
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the advantage. Our decision was clear at that moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was interesting. All live talks we attempted had that feature, some at higher price tags, others together with a badly implemented search feature, therefore the history wasn’t accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake once. We can not limit on the connections we create because we actually want to earn contact with all of them. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is huge! They believe the same way we do at Storyblokwe don’t want to restrict the user to the use of the system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics those live talks provide. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we like to send specific mails to specific target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent seats is rather Interesting, it’s something that you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of options ), or you might go for a single chair for every team member. Since we want to get this personal approach to our clients the idea of using one account for the entire team was dropped immediately. We have started to compare the first paid program contrary to the majority of the high tier plans to see the way the price scales . The highest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was excellent for testing. Origin Status Offline
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our tools already – so we focused on how they operate and perform together with Slack. We analyzed some of these and many are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to reply to your users using a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for the clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few points you noticed that we contrasted the lower tier plans and feature together with the maximum tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”end” and those attribute we didn’t need but would have to cover. We are glad to state that we think we have the best match for us, maybe it will fit as well for you. We saw the listing of 8 facets above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of customers who are searching for a live discussion . We have updated to the Crisp endless plan a while ago, and are thankful that we made that decision. In case you’ve got a query or wish to inform us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Origin Status Offline