Overview Origin Support Live Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of the particular tool, and using live chat available on your own website is a procedure which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Origin Support Live Chat
The Live chat program itself is much more involved than your normal client. You’ll have the ability to observe each of those visitors that are on your website at any particular time, in addition to their IP address, their referral origin, their local time, operating system and much more. While some of this info will be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are attracted to a site which looks somewhat old fashioned. It seems like it is full of advertisements, except it’s just a website version of ProvideSupport. If you wont let that disturb you too much, you may read the next steps which you should take, like customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If you want to match your Site’s style, you can customize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats involving agents. Another representative can follow-up the case and reply within minutes. It is helpful when an agent does not have the knowledge to solve the instance. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Origin Support Live Chat
Provide Support Cons
I am not a avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole site. The picture on the main page is a Stock image which gives you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality here might not have any impact on customer service on your site, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, each month every two months, every six months and yearly. Paying annually is your ideal option or each the plans. They offer 3 plans — small company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information gives you an insight into what clients are searching for. You have tons of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the program, you may discover there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted without any price for 30 days. All features (outside of additional operators) can be retrieved with this absolutely free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and support that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to give this program a download, check it out for 30 days, and choose in the end of the free period if you would like to keep from there. Origin Support Live Chat