Introduction Origin Tech Support Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are many customizable aspects of this particular tool, and using live chat available on your own site is a procedure which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Origin Tech Support Chat
The Live chat program is much more involved than your normal customer. You will have the ability to observe each of those visitors which are on your website at any particular time, in addition to their own IP address, their own referral source, their regional time, working system and a whole lot more. While some of the information is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You are attracted to a website that seems a little old fashioned. It seems like it’s packed with ads, except it is just a website version of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your Website’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats between representatives. The other representative can follow-up the situation and reply within minutes. It’s useful when an agent doesn’t possess the knowledge to address the instance. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Origin Tech Support Chat
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole site. The image on the home page is a Stock image which provides you the belief that everything there doesn’t have any personality too. The video tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality might have no effect on customer service on your site, it definitely discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, each month every two weeks, every six months and yearly. Paying annually is the ideal option or each the plans. They provide 3 plans — small business using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor information gives you an insight into what customers are looking for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the program, you may find there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no price for 30 days. All features (outside of additional operators) can be accessed with this free time trial interval. Provide Support will not always harass you if you do not take advantage of the supply, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of charging and service that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period whether you would like to continue from that point. Origin Tech Support Chat