Introduction Osi Code
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are lots of customizable aspects of the particular tool, and using live chat available on your site is a process which can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Osi Code
The Live chat program itself is much more involved than your normal client. You will be able to observe each of those visitors that are on your website at any particular time, as well as their own IP address, their own referral source, their regional time, operating system and a whole lot more. While some of the info will be a whole lot more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a website which looks a little old fashioned. It seems like it’s full of ads, but it is just a site edition of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps that you should take, such as customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If You Would like to match your Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions between agents. Another agent can follow the situation and answer within minutes. It is helpful when an agent does not have the knowledge to address the instance. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Osi Code
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole site. The picture on the home page is a Stock image which gives you the belief that everything there does not have any personality too. The video tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of personality here might not have any effect on customer support on your website, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the ideal option or each of the plans. They provide 3 plans — little business using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor information provides you an insight in what clients are looking for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the application, you might find there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (out of further operators) could be retrieved with this absolutely free time trial interval. Provide Support will not always harass you if you don’t take advantage of their offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and service that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period whether you would like to keep from that point. Osi Code