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Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Other Ebay Type Sites
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up procedure is I could see how many measures are nonetheless left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox part, available in the app’s sidebar — there territory each the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can view your current conversations. It looks like this:
When conversing with your Clients you can quickly check their data this convenient little feature is placed on the right and it’s invaluable when targeting your clients’ needs. What is more, below we’ve site visitors department, informing us about each the folks on our site.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, quick answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and another one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Other Ebay Type Sites
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their website they’re saying:”Chat is suitable for accompanying customers on the site, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You can easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to reply. All messages out of social networks look directly in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on cellular, they will definitely find it rather convenient.
In case that is not enough, They’re throwing an API for programmers, which is the entire documentation programmers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry just for 4 decades — and this matter takes time and resources.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports that track the quality of your customer services.
In terms of the design, The whole site looks really nice and I may even say that UX does not lack in that department. There’s one thing that confused me when I was on the main site , I clicked on the chat window three times, before I realized I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are looking for a basic live chat solution, it actually does come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I believe They will be scaling and providing other programs with a larger range of features To meet their future clients. Other Ebay Type Sites