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Let’s start with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Other Sites Like Ebay
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is quite neat. There’s the Inbox part, accessible in the app’s sidebar — there land all the incoming requests from the clients. Then, we’ve got a section Chats, where you can see your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their data — this handy little feature is placed on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors department, telling us about each the folks on our website.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It allows you to find out what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they want to chat, quick answer or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You’ve just two plans: one is quite basic and another one may not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Other Sites Like Ebay
A nice addition that they Provide is that which they call a Callback feature. What it does is that people could leave you their number and you can call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not force you to change between the apps to answer. All messages out of social networks look right in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time searching through your store on cellular, they will surely find it rather convenient.
If that is not sufficient, They are throwing an API for programmers, that’s the entire documentation programmers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market just for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which track the quality of your customer service.
In terms of the Plan, The whole website looks really nice and that I can even say that UX does not lack in that department. There’s 1 thing that confused me though: when I had been on the primary website, I clicked on the conversation window three times, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I wanted something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are looking for a basic live chat solution, it truly will come for a fair price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I believe They will be scaling and providing other programs using a wider range of features To satisfy their future clients. Other Sites Like Ebay