Introduction Outlook Chat App
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are lots of customizable aspects of the particular tool, and using live chat available on your own website is a process that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Outlook Chat App
The Live chat program is a great deal more involved than your normal client. You will be able to see every one of those visitors that are on your site at any particular time, in addition to their IP address, their own referral origin, their local time, operating system and a whole lot more. While some of the info will be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a website which looks somewhat old fashioned. It looks like it’s full of advertisements, except it’s just a website edition of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps that you should take, like customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your own Website’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats between representatives. The other agent can follow-up the case and reply within seconds. It is useful when an agent doesn’t possess the knowledge to solve the instance. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Outlook Chat App
Provide Support Cons
I am not an avid fan of The appearance of Provide Support port. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock picture which provides you the belief that everything there doesn’t have any character too. The movie tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer support on your website, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is the ideal option or each of the plans. They provide 3 plans — little company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info gives you an insight into what customers are searching for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A tiny old look of the application, you may discover there what you need to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any cost for 30 days. All features (out of further operators) can be accessed with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of the offer, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and support that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to give this program a download, try it out for 30 days, and decide at the end of the free period if you would like to keep from that point. Outlook Chat App