Overview Outlook Chat Messenger
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are many customizable aspects of the tool, and using live chat which can be found on your website is a procedure which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Outlook Chat Messenger
The Live chat program is a great deal more involved than your normal client. You will have the ability to observe every one of the visitors which are on your site at any given time, in addition to their own IP address, their referral origin, their local time, working system and much more. While some of the info is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you install an account, You are attracted to a site which looks somewhat old fashioned. It seems like it is packed with advertisements, except it is only a website edition of ProvideSupport. If you wont let this bother you too much, you may read the next steps that you ought to take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats between agents. The other representative can follow the situation and answer within seconds. It is helpful when an agent does not have the knowledge to address the instance. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Outlook Chat Messenger
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support port. I overlook that the personalization when it concerns the whole site. The picture on the home page is a Stock picture which gives you the belief that everything there doesn’t have any character as well. The video tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality might not have any impact on customer service on your site, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your ideal option or each of the plans. They offer 3 plans — little company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information gives you an insight into what clients are searching for. You have tons of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you may find there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All features (out of further operators) could be accessed with this absolutely free time trial period. Provide Support will not continually harass you if you do not take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and service that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to give this app a download, check it out for 30 days, and choose at the end of the free period whether you’d like to continue from that point. Outlook Chat Messenger