Overview Outlook Chat Option
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are many customizable aspects of the particular tool, and having live chat which can be found on your own website is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Outlook Chat Option
The Live chat app is much more involved than your normal client. You’ll have the ability to observe each of those visitors which are on your website at any particular time, in addition to their own IP address, their own referral origin, their regional time, working system and much more. While some of the information will be much more beneficial than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You are brought to a site which seems a little old fashioned. It looks like it’s packed with ads, but it is only a website edition of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s main theme.
If You Would like to match your own Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving representatives. Another representative can follow-up the case and reply within minutes. It is helpful when an agent does not have the knowledge to solve the instance. Thanks to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Outlook Chat Option
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality as well. The movie tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of personality might have no effect on customer support on your website, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is your best option or all the plans. They provide 3 plans — small business with 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info provides you an insight in what customers are looking for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the application, you may find there what you need to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the supply, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and service that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to give this program a download, check it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Outlook Chat Option