Overview Outlook Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are lots of customizable aspects of the particular tool, and using live chat available on your own site is a procedure which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Outlook Chat
The Live chat app itself is a great deal more involved than your normal client. You will be able to see every one of the visitors which are on your website at any particular time, as well as their own IP address, their referral source, their regional time, working system and a whole lot more. While some of the info will be much more beneficial than the rest, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a website that seems a little old fashioned. It seems like it is packed with ads, except it is only a website edition of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps that you ought to take, such as customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If you want to match your Site’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing discussions between representatives. Another representative can follow-up the case and reply within seconds. It’s helpful when an agent does not have the knowledge to address the case. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Outlook Chat
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of character might not have any effect on customer support on your site, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is your ideal alternative or all the plans. They offer 3 plans — small business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information provides you an insight into what customers are looking for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the program, you may discover there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (out of additional operators) can be retrieved with this absolutely free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of their supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and service that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide at the end of the free period if you’d like to keep from that point. Outlook Chat