Overview Outlook Com Live Chat Support
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party client. There are many customizable facets of the particular tool, and having live chat which can be found on your website is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Outlook Com Live Chat Support
The Live chat app itself is much more involved than your normal client. You will be able to see each of those visitors that are on your website at any given time, as well as their own IP address, their own referral source, their regional time, working system and much more. While some of this info is going to be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a site that seems a little old fashioned. It seems like it is full of ads, but it is just a website version of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps that you should take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your Website’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions involving representatives. Another agent can follow-up the case and answer within seconds. It is helpful when an agent does not possess the knowledge to address the case. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Outlook Com Live Chat Support
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock image which provides you the impression that everything there doesn’t have any character as well. The movie tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality might not have any impact on customer support on your website, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is your ideal alternative or each of the plans. They offer 3 plans — little company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info provides you an insight in what clients are looking for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the application, you may find there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (out of further operators) can be retrieved with this free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and support that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to provide this app a download, check it out for 30 days, and choose in the end of the free period if you would like to continue from that point. Outlook Com Live Chat Support