Introduction Outlook Com Live
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party customer. There are many customizable facets of the particular tool, and having live chat which can be found on your own website is a procedure which may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Outlook Com Live
The Live chat program itself is a great deal more involved than your normal customer. You’ll have the ability to see each of the visitors that are on your site at any particular time, in addition to their IP address, their referral origin, their regional time, operating system and much more. Though some of this info is going to be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a website which looks somewhat old fashioned. It seems like it’s full of ads, but it’s only a site version of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message and company’s logo. You can also put in your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions involving agents. Another agent can follow the situation and reply within seconds. It’s helpful when an agent doesn’t possess the knowledge to solve the instance. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Outlook Com Live
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the home page is a Stock picture which gives you the impression that everything there does not have any personality too. The movie tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character here might not have any effect on customer support on your site, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your best option or all the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info gives you an insight in what clients are searching for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the program, you may discover there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of additional operators) can be retrieved with this free time trial period. Provide Support won’t always harass you if you do not take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and service that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to give this app a download, try it out for 30 days, and decide at the end of the free period if you’d like to keep from that point. Outlook Com Live