Overview Outlook Group Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of the particular tool, and having live chat which can be found on your own website is a process that can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Outlook Group Chat
The Live chat program itself is a great deal more involved than your average customer. You will have the ability to see every one of the visitors which are on your website at any particular time, as well as their own IP address, their referral origin, their local time, operating system and a whole lot more. While some of this information is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
After you set up an account, You are brought to a website that looks a little old fashioned. It seems like it is packed with advertisements, except it is just a site edition of ProvideSupport. If you wont let that bother you too much, you may read the next steps that you should take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your own Website’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions involving agents. The other agent can follow-up the situation and reply within seconds. It’s helpful when an agent does not have the knowledge to address the instance. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Outlook Group Chat
Provide Support Drawbacks
I’m not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole site. The picture on the home page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The video tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your website, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, every month every two months, every six months and annually. Paying annually is the best option or each of the plans. They provide 3 plans — small company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info provides you an insight into what customers are searching for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A little old look of the program, you may discover there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial period. Provide Support will not always harass you if you do not take advantage of their offer, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and service that’s provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion is to provide this app a download, check it out for 30 days, and decide in the end of the free period if you would like to continue from there. Outlook Group Chat