Intro Outlook Live Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are many customizable aspects of the tool, and using live chat available on your site is a procedure that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Outlook Live Chat
The Live chat app itself is a great deal more involved than your average customer. You’ll be able to see every one of the visitors that are on your website at any particular time, as well as their own IP address, their referral source, their local time, working system and a whole lot more. Though some of the information is going to be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You’re brought to a website that seems a little old fashioned. It seems like it’s packed with advertisements, except it is just a website edition of ProvideSupport. If you wont let that bother you too much, you may read the next steps that you ought to take, like customizing your chat messenger window, add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your Site’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving representatives. The other representative can follow-up the case and reply within minutes. It is helpful when an agent doesn’t possess the knowledge to address the instance. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Outlook Live Chat
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole website. The picture on the main page is a Stock image which gives you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character here might have no impact on customer support on your site, it definitely discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, each month every two months, every six months and yearly. Paying annually is your ideal option or each of the plans. They provide 3 plans — small business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info gives you an insight into what customers are searching for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the application, you may discover there what you want to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of additional operators) could be retrieved with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of charging and support that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to give this program a download, check it out for 30 days, and choose at the end of the free period whether you would like to continue from that point. Outlook Live Chat