Overview Outlook Live Customer Service
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are many customizable aspects of this tool, and using live chat which can be found on your own website is a process that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Outlook Live Customer Service
The Live chat program itself is much more involved than your average client. You will have the ability to see every one of those visitors which are on your site at any particular time, as well as their IP address, their referral source, their local time, working system and a whole lot more. While some of the info will be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
After you set up an account, You are brought to a website which seems a little old fashioned. It seems like it is packed with ads, except it is just a site edition of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your own Website’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions between agents. Another agent can follow the situation and reply within minutes. It is useful when an agent does not have the knowledge to address the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Outlook Live Customer Service
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole website. The image on the main page is a Stock picture which gives you the impression that everything there does not have any character too. The movie tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character might have no impact on customer support on your website, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is the best option or each of the plans. They offer 3 plans — little business with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information provides you an insight into what customers are searching for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the program, you might find there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (outside of further operators) can be accessed with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and support that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period if you’d like to keep from there. Outlook Live Customer Service