Intro Outlook Live Messenger
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are many customizable facets of the particular tool, and using live chat which can be found on your own website is a process that can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Outlook Live Messenger
The Live chat app is a great deal more involved than your normal client. You’ll be able to observe each of the visitors which are on your site at any given time, as well as their IP address, their own referral origin, their local time, working system and a whole lot more. Though some of this info will be much more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You are brought to a website that seems a little old fashioned. It seems like it is packed with ads, except it is just a website version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps that you ought to take, like customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined replies and many more.
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Provide Support Benefits
Pairing
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your Site’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions between representatives. The other agent can follow the case and answer within seconds. It is useful when an agent doesn’t possess the knowledge to address the instance. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Outlook Live Messenger
Provide Support Cons
I am not a avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole site. The picture on the main page is a Stock image which provides you the belief that everything there doesn’t have any character too. The video tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality might have no impact on customer support on your site, it certainly discourages individuals like me from using this program.
Software Connections
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
Pricing
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is the best option or each of the plans. They offer 3 plans — little company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file where they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information provides you an insight in what clients are looking for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the application, you might find there what you need to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (outside of further operators) can be accessed with this free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of charging and support that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to provide this program a download, check it out for 30 days, and decide in the end of the free period whether you would like to keep from there. Outlook Live Messenger
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