Overview Outlook Mail Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party client. There are many customizable facets of this tool, and having live chat available on your website is a process which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Outlook Mail Chat
The Live chat app itself is much more involved than your average customer. You’ll be able to observe every one of the visitors that are on your website at any given time, as well as their IP address, their own referral source, their local time, working system and a whole lot more. While some of the information is going to be much more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site which looks a little old fashioned. It looks like it’s packed with ads, but it is only a website edition of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps that you should take, like customizing your chat messenger window, add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If you want to match your own Website’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions involving agents. Another representative can follow-up the case and answer within seconds. It is helpful when an agent doesn’t have the knowledge to solve the instance. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Outlook Mail Chat
Provide Support Cons
I am not a avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock picture which gives you the impression that everything there does not have any character as well. The movie tutorial I saw felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your website, it certainly discourages individuals like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is your ideal option or each of the plans. They provide 3 plans — small company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info gives you an insight in what clients are searching for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the application, you may discover there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (outside of further operators) can be accessed with this free time trial period. Provide Support will not always harass you if you don’t take advantage of their offer, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to give this app a download, try it out for 30 days, and decide in the end of the free period if you’d like to continue from that point. Outlook Mail Chat