Giving your applications the title of an entire Category of software is rather a bold move. Their name”LiveChat” clearly sends a message out:”we want to shape the marketplace ” We are going to find out if that is true. P3Chat
It’s worth noting that unlike other providers within this space, LiveChat bills you a concurrent user. That means one seat can be used by numerous agents, which is particularly advantageous if your team works in changes.
There are five different pricing tiers to choose from: their affordable bundle”Starter” is priced at $16 per month. If you need more than just four themes and a full chat history, you ought to take a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and adds a staffing forecast as well as a job scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 a month.
We realize that when you make a decision to Purchase Live Chat Software it is important not just to observe how experts assess it in their reviews, but also to find out whether the actual people and companies which purchase it are really happy with the item. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, opinions and LiveChat reviews across a broad range of social networking websites. The information is then presented in an easy to digest form showing how many individuals had positive and negative experience with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It comes with tools that you can use for your internet sales and promotion, web analytics, and live customer support or support requirements. The platform enables you and your staff to converse to customers and potential customers directly on your sites and in real time.
There are three Major elements of LiveChat — a Online chat window, online control panel, and operator program. The operator program has cross platform capacities that allow logging in and chatting with people via desktop and mobile devices.
LiveChat offers a wide range of features and Capabilities, and probably the most number of tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, client participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation polls, and much more.
Additionally, it provides real-time website traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, it is also available in Many major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your visitors in real time. You can check if they’re using shopping cart, or abandoning an arrangement –and encourage them to talk if they do. Your helpdesk team agent can talk to more people in less time when compared with a phone agent. The software can quickly create reports for each of your helpdesk team agent, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to assess the speed of your team’s responses and evaluate how to improve the service. P3Chat
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its own ticketing system built into the platform. For this alone, you acquire a significant advantage over the competition, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and telephone cannot handle, and allows you to get rid of lengthy queues while engaging clients with your fast replies. Its ticket management capability allows to supply tickets from discussion and mails, tag tickets, and undertake automated follow-ups.
LiveChat offers a wide range of chat and ticket Reports that may be used to identify areas that may be improved and optimized. It’s possible to quantify chat duration, first response times, and queued visitors. These reports, together with staffing prediction, can help you correct the number of brokers to pay for all chats. Clients may also find the amount of chats, achieved goals, and client satisfaction levels. With complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and control for example easily changing any part of the chat window, both regarding appearances as well as behavior. You can also add your own social networking buttons so your clients can reach your fan page directly from discussion, and also personalize agent profiles not only with names and titles but also with actual photographs to get the best results. Further, you get to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for ecommerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce revenue and service that provides not only an efficient and dependable communications platform along with your clients, but also aims and sales tracker. Embedding a few lines of code onto your sites and you are good to go, allowing a real-time instrument to participate and interact with your visitors or customers, and quantifying the results of those engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anyplace, anytime global access and functionality for your internet business. P3Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a conversation from Jane. He sees at the history she had been asking for a return policy. As he anticipates — she would like to return her sneakers. As it is Simon who copes with yields, Dave transports Jane into Simon. Dave also tags the conversation as”return”.
Features: discussion background, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer support agent, Dave, checks clients’ activity on the site. He notices that John Parker spends some time on a particular product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a favorable comments about company’s customer service.
Features: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to know what is store’s return policy. She needs an answer to her question when possible but she doesn’t like making calls. Luckily, she can begin a chat with a live conversation representative. Jane types in her question unaware that Dave can already see exactly what she’s writing. As her question is quite a common one, Dave enters a previously saved material, therefore that he does not need to write it on. Jane sends her message and inside a second she gets a link to the return coverage along with a full explanation of steps she should take. She finishes the chat and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the details that a look, and choose the best plan for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed annually (or $39 billed yearly ) Ideal for full-time support team
Business Plan: $50 each seat/month billed annually (roughly $59 billed yearly ) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We’re surprised that in comparison to ClickDesk, which we had on our site before, the number of chat requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go into this station and can be managed more easily by your team with various statuses (open, pending, solved).
It’s not the most affordable live chat software but surely among the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were thinking of obtaining a live chat program, I think that they would have to look no further. P3Chat