Why choose Crisp? Page Encoding
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the perfect choice for your business and startup as well. You will know how to compare live chats and which metrics might be significant for you also. Page Encoding
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which shifted their focus from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we’re looking for quality service and not quantity as well as the pricing seems to outperform the advantage. So our decision was apparent at the moment: we had to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was interesting. All live chats we attempted had this feature, a few at higher price tags, others together with a badly executed search feature, therefore the background wasn’t accessible. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake once. We can not limit on the contacts we create because we actually want to make contact with them all. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They believe the identical way we do in Storyblokwe do not wish to restrict the user to the usage of this system (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and mainly available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics people live chats offer. To be honest, we’re not sending many mails, because we hate spam on the side. Therefore we like to send certain mails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent seats is kinda Interesting, it’s something that you can control. You could choose one accounts for the whole team (which can be cheap with most options ), or you could go for a single seat for each team member. Since we want to have this personal approach to our clients the idea of using one accounts for the whole group was dropped immediately. We have started to compare the very first paid plan against most of the high tier programs to see the way the cost scales again. The highest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found that their highest package has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was excellent for testing. Page Encoding
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our tools – so we focused on how they work and perform with Slack. We tested some of these and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your clients. Which is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few points you noticed that we compared the lower grade plans and attribute together with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”end” and those attribute we didn’t need but would need to pay for. We’re glad to state that we believe we got the best fit for us, perhaps it will fit as well for you. We saw the listing of 8 facets above is all you want to find your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We might have had exactly the exact same experience with other live chats too, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all clients who are looking for a live discussion themselves. We’ve updated to the Crisp unlimited plan some time ago, and are thankful that we made that choice. If you have a question or want to tell us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Page Encoding