Overview How Do You Chat On Gmail
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are many customizable facets of the tool, and having live chat which can be found on your own website is a procedure that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. How Do You Chat On Gmail
The Live chat program is much more involved than your normal customer. You’ll have the ability to see each of those visitors that are on your site at any given time, as well as their IP address, their own referral origin, their local time, working system and a whole lot more. Though some of this info will be much more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a website that looks a little old fashioned. It seems like it is full of ads, but it’s just a website edition of ProvideSupport. If you wont let that disturb you too much, you can read the upcoming steps that you should take, such as customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If you want to match your own Website’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions involving agents. The other representative can follow the situation and reply within minutes. It is useful when an agent doesn’t possess the knowledge to solve the case. Thanks to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. How Do You Chat On Gmail
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole website. The picture on the main page is a Stock image which gives you the impression that everything there does not have any personality too. The movie tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer service on your site, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and annually. Paying annually is the ideal option or all of the plans. They provide 3 plans — small business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor information provides you an insight into what customers are searching for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the program, you might discover there what you need to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial period. Provide Support won’t always harass you if you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and service that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion is to provide this app a download, try it out for 30 days, and decide in the end of the free period whether you would like to continue from that point. How Do You Chat On Gmail