Why choose Crisp? Paid Live Chat Software

In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the perfect decision for your business and startup too. You will know how to compare live chats and which metrics might be significant for you also. Paid Live Chat Software

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How was that choice made?

Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.

 

What did we use before?

We have Used several other live chat earlier, which somehow shifted their focus from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support and not quantity and the pricing seems to outperform the advantage. Our decision was apparent at that moment: we had to proceed.

 

Chat log

We found 14 times background, 30 days History and history (for higher plans this is common), also here the cost scaling was intriguing. All live chats we attempted had this feature, some at higher price tags, others combined with a badly executed search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.

How many connections do we want?

We tried to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can not restrict on the contacts we make because we really wish to make contact with them all. Endless contacts was what we were searching for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:

So at Crisp, you don’t scale by usage – that is enormous! They think the same way we do in Storyblokwe don’t want to limit the user to the use of the system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.

 

Trigger events / messages

Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those causes are a good method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most options we analyzed and mainly available in the first paid plan.

 

Ability to send campaign messages

From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics people live talks offer. To be honest, we are not sending many mails, because we hate spam on the side. Therefore we want to send specific emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.

 

Amount of agents

The broker seats is rather Intriguing, it is something you can control. You could choose one account for the whole group (which can be cheap with most options ), or you might go for a single seat for every team member. Since we like to have that personal approach to our clients the notion of using one account for the entire group was dropped immediately. We’ve started to compare the first paid plan against most of the high tier programs to see the way the cost scales . The greatest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was excellent for testing. Paid Live Chat Software

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Integrations

Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our tools – so we concentrated on how they operate and function with Slack. We analyzed some of them and many are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a couple of minutes.

 

Control the client via JavaScript

We’re using the chat not Only on the website but also in our application itself. Users may want to report an issue or simply have a fast question about something, hence the lead integration, and a option to initialize and hide/show the client with JavaScript has been a must-have. It had been possible with most live chats we’ve attempted, the documentation of Crisp about their JavaScript SDK is crystal clear and well recorded so that we got that operating in under 30 minutes.

 

What’s Crisp?

“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single station to answer to your users employing a simple team inbox where you are able to manage all your user queries.”

From our experience, Crisp actually Ships with all the focus on that chat experience for the customers. Which is precisely what we were searching for as we evaluated other alternatives.

 

Pricing

This one is tricky. If you read The past few things you noticed that we contrasted the lower grade plans and feature together with the maximum tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”end” and those attribute we didn’t need but might need to pay for. We’re pleased to state we think we got the best fit for us, perhaps it will fit as well for you. We found the list of 8 facets above is all you want to locate your own best match.

Conclusion

We made contact with unbelievable great people (thank You!) And companies all over the globe. We could have had the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of customers that are looking for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. In case you have a question or wish to tell us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Paid Live Chat Software

 

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