Why Select Crisp? Parker Software Live Chat
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the perfect decision for your company and startup as well. You will know how to compare live chats and which metrics could be significant for you also. Parker Software Live Chat
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are looking for quality service rather than quantity and the pricing appears to outperform the advantage. So our decision was apparent at the moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was intriguing. All live chats we tried had that attribute, some at higher price tagsothers combined with a poorly implemented search feature, and so the background was not accessible. With Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the contacts we make because we actually want to earn contact with all of them. Unlimited contacts was exactly what we were searching for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They think the same way we do in Storyblok, we don’t want to limit the user to the use of this machine (eg. Content entrances or entries ), we would like to scale as their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those triggers are a good method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to be able to send relevant content based on some metrics those live talks offer. To be honest, we are not sending many emails, because we also hate spam on the side. Therefore we like to send certain emails to particular target groups and : we really enjoy the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Interesting, it’s something that you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of solutions), or you might go for one chair for every team member. Since we want to have this personal approach to our clients the notion of using one account for the whole team was dropped instantly. We have started to compare the very first paid plan against most of the high tier plans to see the way the cost scales . The highest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was excellent for testing. Parker Software Live Chat
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added the majority of our resources – so we focused on how they operate and function together with Slack. We tested some of these and many are actually working quite well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to reply to your users employing a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with the attention on that chat experience for the clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we compared the lower tier programs and feature with the highest tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those feature we did not need but would need to pay for. We’re glad to state that we think we have the very best match for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you want to locate your own best match.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We might have had the same experience with other live chats too, but the price combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers who are searching for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are glad we made that choice. If you have a query or wish to inform us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Parker Software Live Chat