Overview Part Time Live Chat Agent
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are lots of customizable facets of the particular tool, and using live chat available on your site is a procedure which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Part Time Live Chat Agent
The Live chat app itself is a great deal more involved than your normal client. You will be able to see each of the visitors which are on your website at any particular time, as well as their own IP address, their referral source, their local time, operating system and much more. While some of the info is going to be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a site which seems a little old fashioned. It seems like it’s packed with ads, except it is only a site edition of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your Website’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats involving representatives. Another agent can follow-up the case and reply within seconds. It is helpful when an agent does not possess the knowledge to solve the case. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Part Time Live Chat Agent
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the home page is a Stock picture which gives you the belief that everything there does not have any character as well. The video tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality might have no effect on customer support on your site, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every two months, every six months and yearly. Paying annually is your ideal option or all the plans. They provide 3 plans — small business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information gives you an insight in what customers are searching for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the program, you may find there what you need to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted without any price for 30 days. All features (out of additional operators) can be accessed with this free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of their supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and service that’s provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to provide this program a download, try it out for 30 days, and decide at the end of the free period if you would like to keep from that point. Part Time Live Chat Agent