Why choose Crisp? Partition Software Live Chat
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right decision for your company and startup as well. You will understand how to compare live chats and which metrics might be important for you also. Partition Software Live Chat
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics that are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we’re looking for quality support and not quantity as well as the pricing appears to outperform the benefit. Our decision was apparent at that moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans that this is common), here the price scaling was intriguing. All live talks we tried had that feature, a few at higher price tags, others together with a badly executed search feature, therefore the history was not accessible. Together with Crisp, the boundless history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake once. We can’t limit on the contacts we create because we really want to make contact with them all. Endless contacts was what we were looking for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They think the identical way we do at Storyblok, we do not wish to restrict the consumer to the use of this system (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we analyzed and mainly available in the very first paid program.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send pertinent content based on some metrics people live chats provide. To be honest, we are not sending many emails, because we also hate spam on our side. So we like to send specific mails to particular target groups and again: we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Amount of agents
The agent seats is kinda Intriguing, it is something you can control. You could choose one account for the entire team (which is cheap with most options ), or you might go for a single chair for each team member. Since we want to have this personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We’ve started to compare the first paid plan against the majority of the high tier programs to see how the cost scales again. The highest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was great for analyzing. Partition Software Live Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our resources – so we focused on how they work and function together with Slack. We tested some of these and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is made to keep your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we compared the lower grade plans and feature with the highest tier programs, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”end” and those feature we did not need but might have to cover. We are pleased to say that we believe we got the very best match for us, perhaps it will fit as well for you. We found that the listing of 8 aspects above is all you want to find your own best fit.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all customers that are searching for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are glad we made that decision. If you’ve got a query or wish to tell us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Partition Software Live Chat