Background Person Live Chat
There is no reason live chat shouldn’t be simple. Person Live Chat
It’s all about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small businesses provide instant replies and convert more prospects.
You’re not going to locate anything mad with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather simple to communicate with clients who need answers fast.
So let us have a deeper look to the live chat platform to understand who it is ideal for and which of the features are impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, full chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and decided that it’s normally positive evaluations. We also shared its available pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the program is simple to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches into a email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a positive overview of Chat on G2 Crowd stated they have been able to persuade customers to commit to a purchase within minutes of communication via the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out without notifications. He clarified that making it difficult to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you can track your visitors. For example, if you are sitting on the Pure Chat backend you have the ability to see which users are browsing your website in real time. So if someone is looking at a pair of sneakers you sell on your site, you know precisely what to begin talking about, and you even have the tools for making canned answers for certain parts of your website. Person Live Chat
The obvious beginning to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your site before, the agent on the backend sees each of the customer information and interactions that have happened in the past. It functions just like an instant messenger, (where the chats come in real time ), but it also lets you view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re available for chatting so that customers know when you’re online.
Implementing a conversation box on your website only takes a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box appears like before, during and following the conversation. Feel free to change about colors, set triggers for as soon as the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You’ve got the chance to go with the default option stylings (which can be nice,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d like to handle live chats while on the move. For instance, if you need to leave the workplace but still wish to give the best support out there, you won’t have to fret about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are all taken over to the mobile programs. You’ve got settings for actually executing the talks, along with setting your accessibility, managing transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who is on your site in real-time. Your customer support is constantly handled, as it works just like texting from your cell phone.
The reporting is one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting accounts, but it supplies beautiful graphs and vision for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your staff or to determine which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other options you will find for live chat. For example, a site is supplied for reading about updates and suggestions, while the Guides page is filled with advice about how to sell online, the way to handle rude customers, the way to get more live chats and more.
The FAQ page gives you a good notion of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to have to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the service team are possible and they also provide email support in-app and on the website for many programs. Person Live Chat
Pure Chat does not have a free trial. However, you don’t want one at all, since the provider offers a strong free plan you can continue to use for as long as you would like. The paid plans are reasonably priced too, and the monthly payments bring along a broad set of features that you don’t get with the free bundle.
Let’s take a look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 website, boundless chats per month, per 1 day discussion history and native mobile apps.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats each month, per 30 day chat background, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 a month you get everything from the former plan and support for ten users, five websites, an unlimited chat history and the capacity to remove the Chat branding.
We like the Free plan for people just testing out the machine, but the genuine operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can help you keep expenses down. In this article, we discuss with you a few answers from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t pleased with their services. Read these instructions to learn the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to customers’ queries from anyplace.
When deciding upon a live chat software, it is important that the program integrates with other applications your company is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and tiny operations with just a few goods and a single rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for companies with big aid groups. Person Live Chat