Why Select Crisp? Php Live Chat
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the right decision for your business and startup as well. You will understand how to compare live chats and which metrics could be significant for you too. Php Live Chat
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are searching for quality support rather than quantity and the pricing appears to outperform the benefit. So our choice was clear at that moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we tried had this attribute, a few at higher price tagsothers together with a badly implemented search feature, and so the background wasn’t available. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake already once. We can not restrict on the connections we create because we actually want to earn contact with all of them. Unlimited contacts was exactly what we were looking for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the identical way we do at Storyblok, we don’t wish to restrict the user to the usage of this machine (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those causes are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the first paid program.
Ability to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we should be able to send relevant content according to some metrics those live talks offer. In all honesty, we’re not sending many mails, because we also hate spam on our side. So we want to send specific mails to specific target groups and again: we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is rather Intriguing, it’s something you can control. You could choose one accounts for the whole group (which can be cheap with the majority of options ), or you might go for a single chair for each team member. Since we like to get this personal approach to our clients the idea of using one accounts for the whole team was dropped immediately. We’ve started to compare the first paid program contrary to most of the high tier programs to see the way the price scales again. The highest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was excellent for analyzing. Php Live Chat
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools already – so we focused on how they work and perform with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few points you noticed that we contrasted the lower tier programs and feature together with the highest tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of that expensive”ending” and those attribute we didn’t need but would have to pay for. We are glad to say that we think we got the best match for us, maybe it will fit as well for you. We found the listing of 8 aspects above is all you need to locate your best match.
We made contact with incredible great people (thank You!) And businesses all over the world. We could have had the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of clients that are looking for a live discussion . We have upgraded to the Crisp endless plan some time ago, and are glad that we made that choice. If you have a query or wish to inform us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Php Live Chat