Intro Php Live
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of the tool, and using live chat which can be found on your own website is a process which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Php Live
The Live chat program itself is much more involved than your normal client. You’ll have the ability to observe every one of the visitors which are on your site at any particular time, in addition to their own IP address, their referral source, their local time, working system and much more. Though some of the info is going to be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You’re brought to a website which seems a little old fashioned. It looks like it is packed with advertisements, but it’s only a website version of ProvideSupport. If you wont let that disturb you too much, you can read the next steps that you should take, such as customizing your chat messenger window, add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your own Website’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving agents. Another agent can follow-up the case and answer within seconds. It’s helpful when an agent does not have the knowledge to address the case. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Php Live
Provide Support Cons
I am not a avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole website. The picture on the home page is a Stock image which gives you the impression that everything there does not have any character as well. The video tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of character might not have any effect on customer support on your website, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every two months, every six months and annually. Paying annually is your best alternative or all of the plans. They offer 3 plans — little company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info provides you an insight in what customers are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the application, you may discover there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (out of additional operators) can be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of the offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and service that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this app a download, check it out for 30 days, and choose at the end of the free period whether you’d like to keep from that point. Php Live