Why Select Crisp? Php Live Support
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the right decision for your company and startup as well. You will know how to compare live talks and that metrics could be important for you also. Php Live Support
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their attention from a live conversation to a”all in one business suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we are looking for quality service rather than quantity and the pricing seems to outperform the advantage. Our decision was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), here the price scaling was intriguing. All live chats we attempted had that attribute, a few at higher price tags, others together with a badly executed search feature, and so the history wasn’t available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can not restrict on the contacts we create because we actually wish to make contact with them all. Endless contacts was what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do at Storyblokwe don’t wish to limit the consumer to the use of this machine (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in all options we tested and largely available in the very first paid program.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should be able to send pertinent content according to some metrics those live chats provide. To be honest, we’re not sending many mails, because we also hate spam on the side. So we like to send certain mails to specific target groups and : we really like the implementation in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The agent seats is kinda Interesting, it’s something you can control. You could choose one account for the entire team (which is cheap with the majority of solutions), or you could go for a single seat for every team member. Since we want to have that personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We have started to compare the very first paid program against the majority of the high tier plans to observe how the price scales again. The greatest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was excellent for analyzing. Php Live Support
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our resources already – so we concentrated on how they work and perform with Slack. We tested some of these and many are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for your customers. Which is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we compared the lower grade programs and feature together with the highest tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”ending” and those attribute we didn’t need but would have to cover. We’re glad to state that we think we have the very best match for us, maybe it will fit as well for you. We saw that the list of 8 facets above is all you want to find your best match.
We made contact with incredible great people (thank You!) And companies all around the globe. We might have had exactly the same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all of customers that are looking for a live chat . We’ve upgraded to the Crisp unlimited plan some time ago, and are glad that we made that decision. In case you’ve got a question or want to inform us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Php Live Support