Introduction Php Live Support
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are lots of customizable aspects of the particular tool, and using live chat which can be found on your own site is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Php Live Support
The Live chat program itself is a great deal more involved than your normal client. You will be able to observe every one of the visitors that are on your site at any particular time, as well as their IP address, their referral origin, their regional time, operating system and a whole lot more. Though some of this info is going to be much more beneficial than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a website which looks a little old fashioned. It looks like it’s packed with ads, but it is just a site edition of ProvideSupport. If you wont let that disturb you too much, you can read the next steps that you ought to take, like customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your Website’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions between agents. Another agent can follow-up the case and answer within seconds. It is useful when an agent doesn’t have the knowledge to solve the case. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Php Live Support
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The picture on the main page is a Stock image which gives you the impression that everything there does not have any character as well. The video tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character here might have no impact on customer support on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every two months, every six months and annually. Paying annually is your ideal alternative or each the plans. They provide 3 plans — little business using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info gives you an insight into what customers are searching for. You have tons of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the program, you may discover there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried without any cost for 30 days. All features (outside of additional operators) can be retrieved with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of the offer, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to continue from there. Php Live Support