Why choose Crisp? Planetlivechat
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the right decision for your business and startup too. You may know how to compare live talks and that metrics could be important for you too. Planetlivechat
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality service and not quantity as well as the pricing seems to outperform the advantage. So our decision was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we attempted had this attribute, some at higher price tagsothers together with a badly implemented search feature, and so the background wasn’t available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can’t restrict on the connections we make because we really want to earn contact with all of them. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do at Storyblok, we do not want to restrict the consumer to the usage of the system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a good method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in all solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content based on some metrics people live talks provide. To be honest, we are not sending many emails, because we hate spam on our side. So we like to send specific mails to particular target groups and again: we really like the implementation in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The agent seats is rather Interesting, it’s something you can control. You could choose one account for the whole group (which can be cheap with most options ), or you might go for one chair for each team member. Since we want to get that personal approach to our customers the notion of using one account for the whole group was dropped instantly. We’ve started to compare the very first paid plan against the majority of the high tier programs to see how the cost scales again. The highest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found their highest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was excellent for testing. Planetlivechat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included most of our tools already – so we concentrated on how they operate and function with Slack. We analyzed some of them and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one channel to reply to your users employing a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you saw that we contrasted the lower grade programs and attribute with the highest tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”ending” and those attribute we did not need but would need to cover. We’re pleased to say that we think we got the best match for us, maybe it will fit as nicely for you. We saw that the listing of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We could have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all of customers who are searching for a live chat themselves. We’ve upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. In case you have a query or wish to inform us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Planetlivechat