Overview Pop Up Chat
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Pop Up Chat
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up procedure is I could see how many measures are still left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is quite neat. There’s the Inbox section, accessible in the program’s sidebar — there land all the incoming requests from your customers. Then, we have a section Chats, where you can view your existing discussions. It looks like this:
When chatting with your Customers you can quickly check their data this handy little attribute is put on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve website visitors department, telling us about all the folks on our site.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the small pop up on the perfect underside, asking if they want to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it’s not very scalable. You have just two strategies: one is very basic and the other one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. Pop Up Chat
A nice addition that they Offer is what they call a Callback feature. What it does is that visitors can leave you their amount and you can call them back at your first convenience. On their website they are stating:”Chat is convenient for accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to change between the apps to reply. All messages from social networks look right in the JivoChat desktop or mobile app.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a lot of time browsing through your store on cellular, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, which is the entire documentation developers can use if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports which monitor the level of your customer service.
Concerning the Plan, The entire site looks really nice and that I may also say that UX does not lack in that section. There is one thing which confused me when I had been on the primary site , I clicked on the chat window three days, until I realized that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are searching for a standard live chat option, it truly will come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they provide, and I think They’ll be scaling and providing other programs with a wider selection of attributes To satisfy their future customers. Pop Up Chat