Why Select Crisp? Popular Live Chat Software
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the right choice for your company and startup too. You may understand how to compare live talks and that metrics could be significant for you also. Popular Live Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live conversation to an”all in one business suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are looking for quality support and not quantity as well as the pricing appears to outperform the benefit. So our choice was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was interesting. All live chats we attempted had that feature, a few at higher price tags, others combined with a poorly executed search feature, therefore the background was not available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake already once. We can’t restrict on the connections we create because we really want to earn contact with them all. Endless contacts was exactly what we were searching for (at an affordable price label ). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do in Storyblokwe do not want to limit the consumer to the usage of this machine (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those causes are a good method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most options we analyzed and largely available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content based on some metrics those live talks offer. In all honesty, we are not sending many mails, because we hate spam on the side. Therefore we like to send certain mails to specific target groups and : we really like the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker chairs is kinda Intriguing, it is something that you can control. You could choose one account for the whole group (which is cheap with the majority of solutions), or you might go for one chair for each team member. Since we like to have that personal approach to our customers the idea of using one account for the whole group was dropped immediately. We’ve started to compare the very first paid plan contrary to most of the high tier programs to see the way the cost scales again. The highest prices we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest package has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was great for testing. Popular Live Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our resources – so we focused on how they work and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single channel to reply to your users employing a very simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for your clients. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we compared the lower grade programs and attribute with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”ending” and those feature we did not need but might have to pay for. We are glad to state we believe we have the best fit for us, maybe it will fit as nicely for you. We found the listing of 8 aspects above is all you need to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We could have had the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all clients who are searching for a live discussion themselves. We have upgraded to the Crisp endless plan some time ago, and are glad we made that choice. In case you have a question or want to tell us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Popular Live Chat Software