Introduction Positive Chat Rooms
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are many customizable facets of the tool, and having live chat which can be found on your site is a process which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Positive Chat Rooms
The Live chat program is a great deal more involved than your normal client. You will be able to see each of those visitors which are on your website at any given time, as well as their own IP address, their own referral source, their regional time, operating system and a whole lot more. While some of this information is going to be much more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a website that looks somewhat old fashioned. It seems like it’s packed with ads, but it’s just a website edition of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats involving agents. Another representative can follow-up the situation and answer within seconds. It is useful when an agent doesn’t possess the knowledge to solve the instance. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Positive Chat Rooms
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole site. The picture on the main page is a Stock picture which gives you the belief that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of character here might not have any effect on customer support on your website, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, each month every two months, every six months and yearly. Paying annually is your best alternative or each the plans. They offer 3 plans — small company with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information gives you an insight in what customers are searching for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A tiny old expression of the program, you might find there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted without any cost for 30 days. All attributes (outside of additional operators) can be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to give this app a download, check it out for 30 days, and decide in the end of the free period if you would like to continue from that point. Positive Chat Rooms